Maintenance and service are essential to making the technology invisible to the learning process. Bath CSD Technology Services Department provides a help desk that handles all technology-related problems. 

In an effort to enhance the quality of service provided and cost effectiveness of support/repair services, Bath CSD Technology Services Department participates in the IBM Warranty Self-Maintainer Program.  The program was established to give certified staff the ability to service their IBM Personal Computing products under warranty and get support and compensation for doing so. It establishes a service partnership that complements IBM's existing comprehensive warranty services and enables customers to use their existing resources to provide overall technical support, including hardware repair. 

Bath CSD also has a technology repair service agreement with BOCES to complement the  services provided in-house and through the IBM Self-Maintainer Program.  Providing support and maintenance to staff, students and parents is paramount to a successful program.

IBM Self-Maintainer Program
 
The IBM Warranty Self-Maintainer Program gives customers the ability to service their IBM Personal Computing products under warranty and get support and compensation for doing so. It establishes a service partnership that complements IBM's existing comprehensive warranty services and enables customers to use their existing resources to provide overall technical support, including hardware repair. 
 
Reduces downtime, increases productivity, improves emergency response time
IBM Warranty Self-Maintainers say they know their facilities, personnel and computing infrastructure better than anyone, so they can complete a repair about one business day faster than an outside service provider. This reduces downtime significantly, so productivity improves. This is vital as computer systems continue to be central to our businesses, especially when deadlines are looming or entire departments are affected.

Increases flexibility
While IBM continues to stand behind all warranties, Warranty Self-Maintainers get direct access to IBM service and support. This allows them to balance their workloads and business priorities by choosing whether to perform their own warranty service to optimize use of their internal resources or use IBM or other authorized service providers to complement their capabilities.

Offsets costs
IBM pays Warranty Self-Maintainers a fixed reimbursement for each warranty claim they address. These reimbursements can be a significant enhancement to a Warranty Self-Maintainer’s IT budget.

Improves satisfaction
Independent studies show higher overall satisfaction ratings for internal support organizations. Companies with internal support teams strongly believe they have the best understanding of their unique business requirements and infrastructure and can best meet their own support needs. They also perceive benefits from a strong sense of teamwork, quick response times and good coverage because the internal team is already assembled on-site.

Broadens capabilities
IBM provides Warranty Self-Maintainers with the same training materials used by IBM personnel and authorized service providers, and continues to send new product updates on an ongoing basis. This allows the Warranty Self-Maintainer’s staff to become more knowledgeable about IBM products and computing technology in general.