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This section offers basic troubleshooting assistance. If you continue to have issues, please look over the Student Help Desk and/or Laptop Support subpages for additional help.

Students have been trained to do some simple troubleshooting and to report anything that they or their teachers cannot easily fix. Please contact the tech department to fix any problems with laptops, beyond simple troubleshooting. Laptops are not to be taken apart or have diagnostic software run on them. Call or email the technology department at (607) 776-3303 ext. 1600 or helpdesk@bathcsd.org with the following information:

1. Student's name

2. Tag number of the laptop

3. Student's current location

4. What problem solving steps the student has tried

5. Take a screen shot of any error messages received: email this or show the teacher

To access the links below, your child will need to sign into his/her Moodle account.